1. Scope of This Policy
This policy applies exclusively to digital products and services, including but not limited to:
- Market insight reports
- App comparison tools
- Premium weekly newsletters or content
- Downloadable investment guides
- Access to members-only features
2. All Sales Are Final
Due to the immediate delivery and access to digital content, all purchases are non-refundable and non-exchangeable once the transaction is complete. This includes one-time purchases, subscriptions, and downloadable assets.
3. Exceptions
We may offer a refund under the following limited conditions:
- Duplicate Purchase: If you accidentally purchase the same product or subscription more than once.
- Technical Issue: If you are unable to access a digital product due to a system error on our end and we cannot resolve it within a reasonable timeframe.
- Fraudulent Transaction: If a payment was made without your authorization and verified by your payment provider.
All exceptions are handled on a case-by-case basis and require supporting documentation.
4. How to Request an Exception
If you believe you qualify for an exception, please email us at [insert support email] with the following:
- Order number and payment method
- Email address used at checkout
- Full description of the issue
- Screenshots or other proof if applicable
Refund requests must be submitted within 7 days of the original purchase.
5. Subscription Cancellations
- You may cancel your subscription at any time via your account dashboard or by contacting support.
- Cancellation prevents future charges but does not entitle you to a refund for the current billing period.
6. Chargebacks & Disputes
Initiating a chargeback or dispute without contacting us first violates this policy and may result in:
- Immediate termination of your access
- A ban from future purchases
- Legal action if fraudulent claims are made
We are always happy to assist with valid issues—please reach out to us before taking such action.
7. Contact
If you have questions or concerns about this policy or your digital order, please email:
[email protected]
We aim to respond within 2 business days.